Getting Care

As a Participant of Keystone First Community HealthChoices (CHC), we want to make sure you get the care you need, when and where you need it.  Here’s how you can get started. 

To get started

• Make sure you have your ID card
• Choose your primary care practitioner (PCP)
• Learn these important phone numbers

You can also get information in other languages and formats.

Learn what to do when

• Getting care when you are sick
• Getting care in an emergency
• Getting care when you are away from home
• You have questions about your medicines
• Leaving the hospital
• You need referrals (PCP and self)
• You need an advance directive

When you need specialized care

• Get care from specialists
• Prior authorizations
• Getting your checkups: Preventive or routine care
• Women's routine and preventative care
• The cost of care

Working with Keystone First Community HealthChoices

What to do:

• When you have a complaint
• If you get a bill or statement

Our commitment to your care:

• Race, Ethnicity and Language
• Quality improvement (QI) program
• Quality care for you